DecaVision Robotics
Privacy Policy

Privacy Policy

DecaVision Robotics Co., Ltd. · Effective July 2026

Introduction

Dear DecaVision Robotics user, thank you for reading the Privacy Policy of Hangzhou DecaVision Intelligent Robotics Co., Ltd. ("this Policy"). We deeply understand the importance of personal information and are always committed to protecting our users' personal information in compliance with the principles of lawfulness, fairness, necessity, and good faith. This Policy details how we collect, use, store, and protect your personal information when you visit www.10visionrobotics.com, and the rights you are entitled to.

I. How We Collect and Use Your Personal Information

In the course of your use of our website, we may collect your personal information for the following purposes:

(A) Inquiries and Contact

When you submit information through our contact form, demo request form, or solution inquiry form, we collect your company name, contact person, phone number, email address, and message content to respond to your inquiry and arrange follow-up communication. You have the right to choose not to provide some of this information, but this may prevent us from accurately understanding your needs and affect the quality of our services.

(B) WeChat Official Account

When you follow our WeChat official account through the website link, this website does not directly collect your personal information. Data processing on the WeChat platform is governed by WeChat's privacy policy.

(C) Browsing and Experience Optimization

When you browse this website, our servers may automatically record device information (such as browser type, operating system version, IP address, pages visited, etc.) and browsing behavior data for analyzing website traffic, optimizing user experience, and ensuring website security. These data generally cannot directly identify you, and we do not use them for automated decision-making.

II. How We Use Cookies and Similar Technologies

To ensure the proper functioning of our website, we may store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and alphanumeric characters. We use cookies for purposes including: identity verification, ensuring data and service security, and recording language preferences to optimize your browsing experience. You may manage or delete cookies through your browser settings, but disabling cookies may affect certain website functions.

In addition to cookies, we may use web beacons, pixel tags, and similar technologies for anonymous statistics such as email open rates or page visit data.

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

(A) Sharing

We do not sell your personal information to any third party. We may share your personal information with third parties only under the following circumstances:

  1. With your explicit consent or authorization;
  2. Sharing necessary information with our affiliates and technical service partners (such as cloud server providers and email service providers) for the purposes described in this Policy;
  3. As required by applicable laws, regulations, litigation, or compulsory requirements of administrative or judicial authorities;
  4. As necessary to perform contracts or agreements with you.

When sharing with third parties, we will require them through contractual measures to adopt protection standards no less stringent than this Policy and limit their use of your information to the agreed purposes.

(B) Transfer

We will not transfer your personal information to any company, organization, or individual, except under the following circumstances:

  1. With your explicit consent;
  2. In the event of a merger, acquisition, asset transfer, or similar transaction, we will require the new holder to continue to be bound by this Policy; otherwise, we will require them to obtain your authorization again.

(C) Public Disclosure

We will publicly disclose your personal information only under the following circumstances:

  1. With your explicit consent;
  2. As required by mandatory legal and regulatory requirements.

(D) Exceptions Not Requiring Authorization

Under relevant laws and regulations, we may process your personal information without your authorization in the following circumstances:

  1. Directly related to national security and national defense;
  2. Directly related to public safety, public health, or major public interests;
  3. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
  4. To protect the life, property, or other significant legitimate rights and interests of you or other individuals where consent is difficult to obtain;
  5. Personal information that you have voluntarily disclosed to the public;
  6. Personal information collected from legally and publicly disclosed sources (such as lawful news reports, government information disclosure, etc.).

IV. Storage and Cross-Border Transfer of Your Personal Information

Personal information collected and generated within the People's Republic of China will be stored within China. At present, our primary business and data processing activities are conducted within China and do not involve routine cross-border data transfers. If cross-border transfers become necessary in the future, we will comply strictly with the Personal Information Protection Law and other applicable laws, conduct necessary security assessments, obtain your separate consent, and ensure that overseas recipients provide protection equivalent to Chinese legal standards.

V. How We Store and Protect Your Personal Information

(A) Retention Period

We retain your personal information only for the minimum period necessary to fulfill the purposes described in this Policy. After the retention period expires, we will delete or anonymize your personal information, unless otherwise required by laws and regulations.

(B) Security Measures

We adopt industry-standard security technologies and management measures to protect your personal information, including but not limited to:

  1. Encrypting data transmission using SSL/TLS protocols;
  2. Implementing strict access control policies and hierarchical permission management;
  3. Conducting regular security audits and vulnerability scanning;
  4. Providing information security training for employees and signing confidentiality agreements.

Despite these measures, the Internet environment is not absolutely secure. In the event of a personal information security incident, we will promptly inform you and take remedial actions as required by laws and regulations.

VI. How You Can Manage Your Personal Information

You have the following rights regarding your personal information:

  1. Right of access: You have the right to access the personal information we hold about you;
  2. Right of correction: If you find that your information is inaccurate or incomplete, you have the right to request correction or supplementation;
  3. Right of deletion: Under certain circumstances (such as when the processing purpose has been achieved or you withdraw your consent), you have the right to request deletion of your personal information;
  4. Right to withdraw consent: You have the right to withdraw your previously given consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights, please contact us via the methods described in Section IX of this Policy. For security purposes, we may verify your identity before processing your request. We will respond within fifteen business days after receiving and verifying your request. For repeated, unreasonable, or technically excessive requests, we may charge a reasonable fee or decline the request.

VII. How We Handle Children's Personal Information

Our website and services are primarily intended for enterprise and government clients. We do not knowingly collect personal information from children under the age of 14. If you are under 14, please use this website only with the accompaniment and consent of your parent or legal guardian. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us promptly, and we will take steps to delete the relevant data.

VIII. Updates to This Privacy Policy

We reserve the right to revise this Policy as needed due to business developments, changes in laws and regulations, and other factors. When significant changes occur, we will publish the updated version prominently on our website and notify you. Significant changes include but are not limited to: major changes in the purposes or methods of processing personal information; major changes in your rights regarding personal information processing; changes in the department responsible for personal information security or in our contact information. We recommend that you review this Policy periodically for the latest version.

IX. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or wish to exercise your rights related to personal information, please contact us through the following channels:

We will respond within fifteen business days after receiving and verifying your request.

Company: Hangzhou DecaVision Intelligent Robotics Co., Ltd.

Email: dinghe@10visionrobotics.com

Address: 8F, Building 3, No. 9 Jiuhuan Road, Jiubao Street, Shangcheng District, Hangzhou, Zhejiang, China

杭州十甲高维智能机器人有限责任公司

2026年7月